1. Introduction
Welcome to FiveStar Custom Framing (“FiveStar,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://fivestarframing.com, contact us, or use our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect information to provide better services to our customers. The types of information we may collect include:
A. Personal Information You Provide to Us
When you fill out forms, request quotes, or make purchases, you may provide:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through our payment provider)
- Artwork or project details (if applicable)
B. Automatically Collected Information
When you visit our website, certain information is automatically collected through cookies or analytics tools:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
- Referring website or link
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your inquiries, orders, or quote requests
- To process payments and deliver products or services
- To improve website performance, design, and user experience
- To send marketing emails, promotions, or updates (you may opt out anytime)
- To maintain legal compliance and protect against fraudulent activity
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share limited data only with trusted third parties that help us operate our business, such as:
- Payment processors (e.g., Stripe, Square, PayPal)
- Shipping carriers (e.g., USPS, UPS, FedEx)
- Website hosting & analytics providers (e.g., Google Analytics, Meta Pixel)
All third-party partners are required to keep your information secure and use it only for the services they provide to us.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, track performance, and deliver personalized content.
You can choose to disable cookies in your browser settings, though some parts of the site may not function properly.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described above, comply with legal obligations, or resolve disputes.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Restrict or object to data processing
- Request data portability
To exercise these rights, please contact us using the information below.
8. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
9. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Effective Date.”